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Privacy Policy

1. Introduction

Welcome to MASARAT ("we," "our," or "us"). We are a provider of software and AI solutions, specializing in Odoo implementation, custom AI development, and web development services.

This Privacy Policy explains how MASARAT collects, uses, discloses, and safeguards your information when you interact with us. This includes visiting our website (www.masarat.dev), using our services, communicating with us, or participating in our events.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly:

  • Contact Information: Name, email address, phone number, company name, job title.

  • Account Information: Username, password, and preferences for accessing our client portals or demo systems.

  • Project Information: Business requirements, technical specifications, and other details you provide for project inquiries, quotes, or development work.

  • Communication: Records of your correspondence with us (e.g., support requests, emails, chat logs).

  • Payment Information: Billing address and payment details (which are processed securely by our third-party payment processors and not stored on our servers).

b) Information Collected Automatically:

  • Usage Data: When you visit our website, we may automatically collect information such as your IP address, browser type, device information, pages visited, time and date of visit, time spent on pages, and other diagnostic data. We collect this using cookies and similar tracking technologies.

  • Odoo Instance Data: When providing implementation or support services for your Odoo instance, we may need to access technical and operational data within your system to perform the contracted services. This access is always governed by our agreements with you.

c) Information from Third Parties:

  • We may receive information about you from partners, such as Odoo S.A., or from publicly available sources, in accordance with applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Services: To deliver our services, including Odoo implementation, custom development, AI solutions, and technical support.

  • To Communicate With You: To respond to your inquiries, send you important service-related notices (e.g., security updates, changes to terms), and provide customer support.

  • For Business Development: To process your requests for quotes, manage our client relationships, and administer your account.

  • For Marketing: To send you newsletters, marketing or promotional materials (for which you can opt-out at any time), and information about events we think may be of interest to you.

  • To Improve Our Services: To analyze how our website and services are used, troubleshoot issues, and develop new features and offerings.

  • For Security: To monitor and protect the security of our services, networks, and IT systems, and to prevent fraud.

  • For Legal and Compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR Compliance)

For individuals in the European Economic Area (EEA), we process your personal data on the following legal bases:

  • Performance of a Contract: Processing necessary to fulfill a contract with you (e.g., providing implementation services).

  • Legitimate Interests: Processing for our legitimate business interests (e.g., marketing, improving our services, security), which do not override your fundamental rights.

  • Consent: Where we have obtained your clear, specific, and informed consent (e.g., for certain marketing communications). You can withdraw consent at any time.

  • Legal Obligation: Processing necessary to comply with a legal obligation.

Same principles are applied to all parties we deal with. We follow the laws of the Sultanate of Oman when dealing with your data.

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Trusted third-party vendors who perform services on our behalf (e.g., cloud hosting providers, payment processors, email delivery services, analytics providers). These partners are contractually bound to handle your data confidentially and securely.

  • Odoo S.A.: As an Odoo Partner, we may share necessary project information with Odoo S.A. for partnership-related activities, such as project validation and joint support, in accordance with our partner agreement and your consent where required.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. International Data Transfers

Your information may be transferred to —and maintained on— computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including relying on approved data transfer mechanisms.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill contractual obligations, provide services, and comply with legal and regulatory requirements.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to request that we correct any inaccurate or incomplete information.

  • Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions.

  • Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

  • Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

  • Objection to Processing: The right to object to our processing of your personal data, under certain conditions.

  • Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These include encryption, access controls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.